At SetApart Supply, we operate with clarity, fairness, and accountability. Every product is created with intentionality, and we stand behind the quality of our work. If something falls short, we’ll take care of you.
Items must be unused, unwashed, and in original condition.
Returns must be initiated within 35 days of delivery.
Custom or made-to-order items may not be eligible unless damaged or defective.
Clearance items are final sale.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
We will replace or refund the item at no cost. Photo evidence may be required.
Digital products
Gift cards
Custom engraved items (Unless arrives damaged) [Picture evidence will be required]
Items marked “Final Sale”
Downloadables
If you need a different size or color:
Initiate an exchange through email.
Send the item back.
Once received, the replacement ships immediately.
Customer is responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable service.
Once we receive your return, refunds are processed within 5–7 business days back to your original payment method.
For any return or exchange request:
support@setapartsupply.store